Quacking Plush Duck — support

Email us a photo within 30 days of delivery. We'll refund or replace it. You don't need to send the item back.

Delivery takes 8–15 days. Our products ship directly from our suppliers' warehouses, so an order with several items can arrive in more than one package.
If it has been more than 15 days, email us with your order number and we'll look into it.

Shipping policy

Every order has a 30-day money-back guarantee, counted from the delivery date.
Damaged, faulty or wrong item: send us a photo within 30 days and we'll refund or replace it. No return needed.
Changed your mind: tell us within 30 days. The item must be unused and in its original packaging. You pay the return shipping to the address we give you, and we refund your original payment method after it arrives.
Refunds are processed within 5 business days of approval.

Refund policy

Email us first, within 30 days of delivery. The item must be unused and in its original packaging.
We'll send you the return address. Return shipping is paid by you, and we refund your original payment method within 5 business days after the return is approved.

Refund policy

Email us within 30 days of delivery with your order number and a photo of what arrived. We'll replace the item or refund it.

We don't sell separate replacement parts at the moment. If your item arrived damaged or is faulty, the 30-day guarantee applies: email us a photo within 30 days of delivery and we'll refund or replace it.